Please note that the majority of your questions and queries can be answered by visiting our Frequently Asked Questions section.
Sales Department
To place an order, for instant product/stock information or for any query relating to an existing order (excluding faults and repairs).
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Phone:
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0870 145 4500
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Fax:
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0870 145 0012
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E-Mail:
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sales@avcdirect.co.uk
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Opening times:
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Our opening times are 9.30am to 5.30pm
from Monday to Saturday.
Closed on Sunday. Open Bank Holidays 10am to 5pm.
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Cancellations
For order cancellations and refunds please contact sales on 0870 145 4500 or send an email to orders@avcdirect.co.uk.
Service Department
For queries relating to faulty products please contact our service department.
All products supplied are covered by the terms and conditions of the manufacturer’s guarantee for a minimum of 12 months (unless otherwise specified) from the date of purchase. In the unlikely event that you need to report a faulty or damaged product:
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Phone:
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0870 145 0013
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Fax:
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0870 145 0014
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E-Mail:
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service@avcdirect.co.uk
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Opening times:
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Monday to Friday 9.30am to 5.30pm [Closed between 12.30pm and 1.30pm].
Saturday 9.30am to 1.00pm
Sunday Closed
All Bank Holidays - Closed
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Important Note: The guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning of audio/video heads, etc), consumables (styli, plug fuses, cables, batteries, etc), cosmetic damage and the tuning of channels, poor signal quality and interference caused due to external connections with aerials or other products are not covered. So to avoid unnecessary and costly call outs please ensure that you have checked the plugs, fuses, and other routine checks – please refer to the manufacturer’s instruction books for more details.
If our engineers do not find an electronic fault with your product or if the fault is not covered by the manufacturer’s guarantee then you will be charged the full cost of the full cost of the callout and any associated delivery and repair costs if applicable.
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