Terms & Conditions
The following terms and conditions apply to all transactions on this site. The terms listed are subject to change at any time. Any changes will take effect on the date they are posted onto the site (see date at the foot of the page). Please read them carefully and print a copy for future reference. To order goods using this website you must be at least 18 years of age and accept delivery within the UK . We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Product Information
Product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. Our intention is to ensure that all information on the website should be as accurate and up to date as possible. We cannot guarantee the reliability or the accuracy of the information contained within the site. Actions taken by the user of the website are the responsibility of the individual. Images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites.
Prices & Payment
The prices quoted on this website are valid for Internet sales only.
All prices and charges on this site are in UK pounds and VAT at 17.5%
We are entitled to make adjustments to prices to take account of any increase in our supplier's prices or the imposition of any taxes or duties. Prices may be subject to change if the price published for the goods is wrong. In all cases we will inform you of the correct price and give you the opportunity to cancel the order.
We accept most major credit and debit cards these include Visa, MasterCard and Switch. We will require cardholder's full details including name, address and telephone number as registered with the bank. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. Cheque or postal orders are accepted although we cannot despatch the goods until payment has been cleared which can take at least 6 working days.
Accepting orders and security
We hold a huge range of products in stock for immediate delivery. Once the order is placed, the customer will be notified via e-mail of the confirmation and expected delivery date. (See Delivery)
Before we accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make to confirm your identity. This assists us to protect you and us from fraudulent transactions. More details of the steps we take to offer our customer's security can be found at 'Security Issues' accessible from the Home Page.
Delivery
Important Notes:
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Delivery can only be made to the Cardholders.
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Address At the point of delivery you must have two forms of identification with addresses: A valid passport must be provided along with one of the following; a recent utility bill, driving license or bank statement.
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On your invoice, the price of the product will be shown including the standard delivery charge advertised.
Charges for express/next day delivery (optional) will be shown as an addition separately.
We offer the following Delivery Services:
Standard Delivery
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Cost: See basket page.
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Duration: Usually up to 10-14 working days (provided goods are in stock).
Larger items may take up to 14 working days. We reserve the right not to deliver items of a delicate nature. Please contact us prior to ordering as an extra delivery charge may occur.
Express Delivery:
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Cost: Call 0870 145 4500 for details
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Duration: 24/48 hours (provided goods are in stock)
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Larger items or specified delivery, please call.
Next Day Delivery:
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Cost: Call 0870 145 4500 for details
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Order must be placed over the telephone before 12pm
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Available on selected products only and provided goods are in stock
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Next Day Delivery is not available on orders placed online.
We endeavor to deliver all items within the time scales given above, however we are reliant on third party carriers and cannot be held liable for any delays and/or loss caused by a delay.
All customers are usually called within 48 hours after placing an order. Standard Delivery is available on the majority of items on our website. This is calculated and added to your shopping basket shown separately. We also offer Express Delivery, which guarantees delivery within 3-5 working days (provided the goods are in stock). Express delivery is available at an extra cost and can be arranged over the phone.
Delivery services listed above are for UK mainland delivery only. If you live within one of the following postcode districts or outside of the UK please email or telephone for a delivery quotation - BT, IM, PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW, FK, HS, ZE.
Please note we do not send goods outside of the UK or to BFPO addresses ( Eire excluded).
On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control . We will inform the customer of a tentative delivery date. If the customer agrees to wait for delivery, we will keep the customer updated on the progress of their order. If the goods are not delivered within the agreed timescale, the customer will have the right to cancel the order and we will refund any money paid by you for the goods. Orders will be delivered on our behalf by one of our couriers and made between 8.00am - 5.30pm Monday - Friday. If a timed delivery is required (e.g. Before 12.00am , Saturday) we can arrange this for you but at extra cost.
Our courier companies are not insured to enter your house/premises and will therefore require your help (or other recipient) in handling any order in excess of 25kgs (generally televisions).
AVC Direct will not accept liability of goods lost in transit unless notified within 5 days from the expected delivery date.
Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by a delay in delivering goods if we were not responsible for the delay. In the unlikely event that your product appears lost or is damaged in transit please contact us immediately via email, orders@avcdirect.co.uk , or telephone 0870 145 4500. We strongly recommend you keep the original packing in case you have any reason to return your purchase.
Shortages & Incorrect Goods
It is the customer's responsibility to sign for all packages as shown on the delivery consignment note. It will be the customer's responsibility to notify AVC Direct of any shortages as soon as possible.
Damage in transit
If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be the customer’s responsibility to inform us as soon as possible.
Product Guarantee
The manufacturer guarantees all purchases for a period of 12 months, unless stated, from date of invoice. The guarantee excludes faults caused by accident, neglect or misuse by the customer. In addition, routine maintenance (cleaning of dirty audio/video heads etc), consumables (styli, plug fuses, cables, batteries, etc), cosmetic damage and tuning of channels is not covered.
If your product should fail within this period, our customer services department will arrange for repair, either in your home (for non portable products on UK mainland) or by return to the manufacturer's authorised service agents.
Service Department Tel: 0870 145 0013 Monday-Friday 9.30am to 5.30 pm .
For your peace of mind, we offer good value Extended warranties from Domestic & General for a total of up to 5 years cover. The premiums for these warranties can be found on our product pages and an added benefit is the inclusion of accidental damage. You are covered by an insurance policy operated by Domestic & General Services Ltd. For terms and conditions on the Extended Warranties please click here.
Modified DVD Players
Our Modified DVD players are compatible with most DVD titles currently sold. However, due to the immense variety of discs, we cannot guarantee all types of discs will be compatible. Any new software may need further modification for which an additional charge will be made. All modified DVD players will have a 12 month parts and labour guarantee provided by AVC Direct, as the manufacturer’s guarantee will be void.
Cancellations & Returns
You may cancel your order within 7 working days from the day after delivery; however, we must be notified in writing or by email (service@avcdirect.co.uk) of your intention to cancel, within 7 working days after receipt of the goods. Please note email notification is preferred.
Please note that orders that have already been processed will be subject to administration charge.
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Goods must be returned to our Returns Department within 14 days from authorisation, at your cost. Alternatively we can arrange collection at your request and you will be charged the direct cost of this collection. After the 14 days, we will not accept returns of unwanted and non-faulty items.
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Goods must be re-packaged as received. If you have opened the box to examine the product it must be re-packaged with reasonable care in order to prevent any damage in transit back to us. All components and accessories must be returned.
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Any ?Free? goods supplied with the products must also be returned.
Refunds:
Full refund of the cost of the goods will be given upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department who will check if all the correct products have been returned and their condition.
1) If the goods returned are complete and unused including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less the cost of collection
2) If the goods returned are complete and unused but with accessories missing: You will be refunded the full invoice price, less the cost of collection and cost of missing accessories (see below for an indication of the charges).
3) If the goods returned are not in a re-sellable condition:
We will not accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.
Please note:
We will not accept returns of the following items; Recording Media which have been opened (CDs, DVDs or Minidiscs) / goods which were a special order to the customer’s specification. It is your responsibility to return the unwanted items at your expense and risk. Returns will not be accepted without prior authorisation. The returns authorisation is valid for up to 14 days only. Goods sent back to us without prior authorisation will be returned back to you and the cost of delivery charged to your account.
An indication of the charges for missing accessories:
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Charger/Adaptor: £40 Inc Vat
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Headphones: £20 Inc Vat
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Instruction manual: £10 Inc Vat
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Lead: £20 Inc Vat
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Media Card: £45 Inc Vat
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Memory Stick: £45 Inc Vat
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Rechargeable battery: £45 Inc Vat
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Remote Control: £55 Inc Vat
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Television stands missing or incomplete will be charged at the full replacement cost of the stand plus 20% handling fees.
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Contact Details
Returns and Refunds Enquiries:
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0870 145 0013
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Please return items under the above policy to:
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AVC Direct
Returns Department
Trade City
Unit 11
Ashton Road
Harold Hill
Romford, Essex
RM3 8UJ
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AVC Direct Price Guarantee
At AVC Direct we are continually monitoring our prices to keep a head of our competitors. This takes some time due to prices changing constantly and therefore impractical for us to offer the best price always. However, if you find the same product cheaper, supplied by an UK authorised dealer, brand new boxed in stock, then we will try to beat the price by 10% of the difference previous to or at time of purchase. This excludes any grey imports.
Data Protection Act
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
· We will not e-mail you in the future unless you have given us your consent.
· We will not pass your e-mail address to other trusted traders unless you agree.
The type of information we will collect about you includes:
· Your name
· Address
· Phone number
· Email address
· Credit/debit card details
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information, which we hold, will be held securely in accordance with our internal security policy. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, please email us on webmaster@avcdirect.co.uk
If you are currently receiving promotional information from us and would prefer not to, please amend your account details or email webmaster@avcdirect.co.uk
Force Majeure
AVC Direct will not be under any liability whatsoever in the event that AVC Direct is prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond AVC Direct's control.
Complaints
We try very hard to provide a high level of customer service but at the end of the day we are only human and we do make mistakes (we promise though that if we do, we will do our best to put them right).
We take complaints very seriously indeed. If you do wish to complain then please email us at webmaster@avcdirect.co.uk or telephone 0870 145 4500 (standard national call rates apply) 9.30 am - 5.30 pm , Monday to Saturday. We will acknowledge your complaint within 3 working days.
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